DELIVERY POLICY

SECTION 1: FREE SHIPPING IN LATVIA

DZEGUZE handles orders once a day at 18:00. All orders received till 18:00 will be delivered within 2 business days in the whole territory of Latvia. If the delivery is late due to force majeure or circumstances caused by a third party, the customer will be informed about the delay via e-mail. Please send any questions regarding order delivery to: shipping@dzeguze.com.
    • In Latvia, the shipping of any paid order is free.
    • DZEGUZE orders are delivered to STATOIL fuel filling station (STATOIL DUS) in cooperation with VAS “Latvijas pasts”. At the moment 60 STATOIL DUS are available for selection in Latvia.
    • When your order is delivered to the selected STATOIL DUS, you will be notified with SMS. 
    • Please note that you must collect your order from STATOIL DUS within 10 days after SMS is sent to your mobile.
    • To collect the order from STATOIL DUS you must show valid identification document (passport, ID card or driver license).
    • In case an order is not collected in time it will be returned back to DZEGUZE stock and we reserve the right to charge 20 EUR penalty for canceling or re-sending the order.
In order for DZEGUZE to ensure delivery within 2 business days, the customer should comply with these requirements:
    1. When placing an order, a valid mobile number is specified. Receive of SMS option enabled.
    2. STATOIL DUS is selected during the checkout process.
    3. DZEGUZE order is fully paid by the customer.
    4. The customer has valid identification document when collecting the order.
    5. Name specified on the order matching data in the identification document.
Why STATOIL?
    • Delivery in Latvia is free of charge
    • You can choose any STATOIL fuel filling station on your way to work or close to your home
    • STATOIL DUS works 24 hours 7 days a week
    • You have freedom to choose the most suitable time when to collect your order (within 10 days after SMS has been sent to your mobile)
If you have any questions regarding shipping terms and conditions, please write us to shipping@dzeguze.com. Don't forget to specify your order number if the order has been placed already.

 

SECTION 2: SHIPPING TO ESTONIA AND LITHUANIA

In 2015 we plan to start shipping DZEGUZE products to Estonia and Lithuania. If you want to order our products already now- please send your order details to shipping@dzeguze.com. We will process your order manually and will ship your favorite DZEGUZE products to your postal address.

 

SECTION 3: INTERNATIONAL SHIPPING

We don't have exact plans yet when to start shipping our products outside Baltics, but if it is important for you to purchase DZEGUZE products- please contact us at shipping@dzeguze.com to agree on shipping method, terms and conditions. We are committed to doing our best to make sure that you can purchase your favorite DZEGUZE products despite of obstacles.

 

SECTION 4: CHANGES TO THIS DELIVERY POLICY

We reserve the right to modify this delivery policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. In the case of significant changes in the policy, we will notify you on our news page.

 

Sincerely yours,

DZEGUZE